All guidesTutorial · Voice

Build an IVR in 10 minutes

Answer incoming calls with a menu ("Press 1 for sales, 2 for support") and route callers to the right team.

10 min

1
Buy a phone number
Pick a local or toll-free number in the dashboard or with the API.
```
covebyte numbers buy --country US --type local
```
2
Point the number at your app
Set the voice webhook so Covebyte asks your server what to do when a call arrives.
```
covebyte numbers update +18885550100 \
  --voice-url https://your-app.com/ivr
```

3

Return the menu

Respond with TeXML that plays a greeting and collects a key press.

<Response>
  <Gather numDigits="1" action="/ivr/route">
    <Say>Press 1 for sales, 2 for support.</Say>
  </Gather>
</Response>

4

Route the caller

Read the digit and dial the right team, or send callers to voicemail after hours.

app.post('/ivr/route', (req, res) => {
  const team = req.body.Digits === '1' ? SALES : SUPPORT;
  res.type('xml').send(`<Response><Dial>${team}</Dial></Response>`);
});

✓
You’re done
Need help taking this to production? Our engineers can review your setup.